Privacy Policy

1. Introduction

At kivv.ai ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI search optimization service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information
• Account credentials
• Payment information (processed securely through third-party providers)
• Communication preferences

Usage Information

We automatically collect information about your use of our service, including:

• Log data (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance metrics and analytics
• Device information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our AI search optimization services
• Processing payments and managing your account
• Communicating with you about our services
• Improving our service quality and user experience
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets (with prior notice)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Portability of your data
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Essential cookies required for service functionality cannot be disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@kivv.ai
Website: kivv.ai